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Frequently Asked Questions (FAQ)

Chances are you're not the first person to have a question; hopefully we've answered it below, and please feel free to contact us anytime.

What is the Live Arrival Guarantee?

At Dan's Fish, we're so confident our fish will arrive alive and healthy that we'll refund the cost of any lost fish and the applicable portion of the order shipping cost. If there's a problem, just follow the instructions for activating our guarantee.

Get the details

How does shipping work?

Shipping is flat rate based on the shipping method (most orders will use UPS Next Day Air) and four box sizes: small, medium, large, and giant. Partially filled boxes cost the same as full boxes. To maximize your shipping dollars, our checkout will show how much room is left in each box so you can fill up the box of your choice.

Heat and cold packs will be added as needed at no extra charge.

Where does Dan's Fish ship orders?

United States: We ship to locations in the United States including Alaska, Hawaii, and Puerto Rico. To see final shipping costs for your location please fill your cart and then open checkout.

Canada: The weather has warmed in most areas and we are ready to start shipping to Canada again!
Please create an account and add a shipping address. Our system will verify that we can ship to your area. By default shipments will be sent Mondays and Tuesdays.
All prices at are shown as USD. To see final shipping costs for your location please fill your cart and then open checkout. Shipping charges should include customs import duties/taxes. If there is cause for a refund it will be processed at the exchang rate at the time of the refund and you may get more or less than expected. Please contact us with questions or suggestions.

How long does it take for my order to ship?

Usually your order will ship within a week, on a Monday or Wednesday. We'll notify you via email what day we plan to ship; if other arrangments serve you better just reply to that email.

Most fish are pulled the day before being shipped and fasted so they can void their bowels before their trip. This means we need at least 2 days (though we usually take 3-5 business days) to ship each order. The upside, our fish arrive without ammonia burn or other damage from toxic materials in the water.

Holiday Shipping 2023:
- Orders placed after November 18th will start shipping November 27th.
- Orders placed after December 16th will start shipping January 3rd.

How do I see the most recently added items?

There are two ways to know what items have been added to inventory.

  1. To see the most recently added items just visit our products page here: This page defaults to most recent, but also has other sorting options, including by price.
  2. To be notified via email when items are back in stock just add them to your wish list. Out of stock items are listed at the bottom of each category, or on the wish list page:

Why can't I find the item I'm looking for when using the search bar?

Search results only include items that contain matching text in one of their red header values or are in a category/subcategory that contain the search text. Item description text is not searched to help reduce irrelevant results and improve performance.

Often less is more with search, for example to find 'Pseudomugil gertrudae Aru IV', try searching just 'gert' or 'aru'.